Policies
REFUNDS & EXCHANGES
ALL ARE SALES FINAL
Due to the nature of The Hair Room products
there are no refunds or exchanges – NO EXCEPTIONS
We only give an exchange if it’s an error on our end.
NO EXCEPTIONS
- Standard orders are fulfilled within 15 - 21 business days after the date of purchase. Business days are Monday - Friday, excluding all holidays. Rush orders are fulfilled within 7 -10 business days. You have the option to rush any order for a fee of $50. A SHIPPING FEE IS APPLIED TO EACH ORDER A tracking number will be provided to you via email once your order has been shipped. We are not responsible for your package after it is with the post office carrier. NO REFUNDS ; NO EXCHANGES
What Type of Wigs do I specialize in ?
CUSTOM WIGS. Wigs that are machine made with a frontal or closure and are customized to look very natural for each client.
Do you have to use glue to lay your wigs down
No. If you choose the option to get a closure wig made , you will not need adhesive. If you are purchasing a frontal wig, unless you add a band, you will need glue or adhesive to keep the wig down.
SHIPPING
All orders come with signature confirmation.
When your order is shipped the tracking will be emailed to the email provided.
Orders shipped outside the United Stated are responsible for custom fees. We are not responsible for any custom fees. Once it leaves the United States we are not responsible for any issues that may arise.
APO addresses and If your out of the United States Shipping processing time is an extra 5-9 business days
